Job Description

Fully remote (never coming onsite)

Position Summary
This position takes in-coming calls/faxes from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Duties
At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) a must.

Experience
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Top Requirements

Active National Pharmacy Technician Certification
1+ Year Pharmacy Technician Experience
1+ Year Healthcare Call Center Experience
Prior Authorization Experience
PBM, Health Plan, Specialty Pharmacy, or Managed Care Experience Preferred
Strong Computer Skills (Assessment Required)
Excellent Customer Service Skills
Previous Work From Home Experience
Private Workspace
Hardwired Internet Connection Required

Education
Verifiable High School diploma or GED is required.

Notes:
Work Hours: Mon-Fri 8a-8p and Training: 8a-4:30p
Fully remote (never coming onsite)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Job Tags

Remote work, Work from home

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